All aspects of our products and services should both meet and surpass our customer’s expectations. To achieve this we have to prioritise the end user experience.
A brand-new research project aims to create a simpler and more fair ticketing system for you and me. Kogenta has teamed up with Kristiania University College, Ruter (public transportation company serving the greater Oslo region) and Nordland County Municipality. With their ongoing research project, they are working on how to eliminate ticket frustration in public transport. The project has received support from the Research Council of Norway.
Recently the Be-Insight project team started a pilot in Bodø, Norway, to gather valuable data for further research.
To understand and optimise all aspects of our products and services we constantly look at, and aim to both meet and surpass, customer expectations. Their focus is on their customers, which means we have to make the end user experience our priority as well.
During the third quarter of 2021 the Be-Insight team was strengthened by employing two Industry PhDs at Kogenta (formerly fluxLoop).
In addition to this, R&D partner Kristiania University College employed postdoc candidate Malte Bieler.