fluxLoop AS and Urban Analytix Ltd. are now Kogenta Ltd.
Frequently asked questions
Frequently Asked Questions

FAQ.

Here are some commonly asked questions about what Kogenta offers and how things work.

If you can’t find the answer to your question, or you’d prefer to have a chat, please use our contact form, and we’ll get in touch with you shortly.

Q: Can I try out a free demo or live version of the product?

A: Sure! You can test out a demo version and see some selected features, and how it could work for you. Just fill out a quick form and we’ll be in touch with the details. It’s free and easy.

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Q: How long does it take to get actionable insights?

A: After we have installed sensors and/or our technology in your app, we like to gather at least three months of data as a foundation for analysis. This way we can start looking at trends and get to know the customer base.

Q: Do you offer one-time reports?

A: In general we don’t. The reason for this is that we know that to get quality insights, to make informed decisions, we need to compare data over time. Our service is subscription based and combines a dashboard, reports and a Customer Success service to help you achieve your business goals and get full value of your data.

Q: How do I contact the customer success team?

A: It’s easy, just send an email to: success@kogenta.com and we’ll get back to you within 24-48 hours on regular working days.

Q: How’s the pricing model?

A: We will help you choose the subscription package that is right for you and your business’ needs.

Q: Do you offer Enterprise packages?

A: Yes we do!

Get in touch and we will tell you more.

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Q: What can I use the data for?

A: Our reports and insights can be used to understand your customers/clients or passengers. There are many opportunities at most levels in a business to use this insight to further develop and better services, optimise communication, make strategic decisions and more.

Get in touch and we will tell you more.

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Q: Is there an additional cost of the Customer Success service?

A: As a customer you automatically get assigned a dedicated Customer Success Manager. They will help you reach your company’s goals. This is included in a package subscription. We know that when you succeed – we succeed, so we will always do our best to accommodate your needs.

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